We are always glad to help our clients 24 hours 7 days a week. If you are experiencing any type of difficulties or just have questions, please visit our Community to look over answers to questions that other clients already asked before or, open a support ticket and our support team will promptly reply.
eCompanyLive Support Options
Location Of Server's
 United States
|  United Kingdom
|  Russia
|  Turkey
|
| Address:
1850 Pearl Street
Denver, CO 80203-1424
Toll Free: +1 800 7847816 Local:
+1 303 5520217
Fax:
+1 303 3390338 | Address:
6 Uphill Road
Mill Hill, London, NW7 4RB
Phone/Fax:
+44 020 8002 9520
| Address:
Georgievskaya St., 3-a
Vladimir, Russia 600000
Phone:
+7 492 2323608
Phone/Fax:
+7 492 2322785 | Address:
2.cad 48 sokak 7/10
Ankara, Turkey 06450
Phone:
+90 555 4704705
Phone/Fax:
+90 312 4733462 |
Support Policies and Clarifications
eCompanyLive is an advanced hosting provider for home users, students, small and mid-size businesses, experienced site owners, webmasters and developers and our pricing directly reflects the services, not support. Our FREE support services are limited to server and network help.
We are not a consulting service and do not teach in any form or definition. If you plan to use third party software or advanced scripts and applications with our service, then you must know how and be able to troubleshoot any problems you encounter.
If you need help with your software, scripts or other third party applications we recommend that you hire an experienced webmaster or consulting firm for assistance.
If you wish to report a server problem, please e-mail us and an administrator will investigate your request.
Legal
Information needed for support
- Your control panel username
- Your domain name
- Copy and paste any error codes you have received
- Attach any screenshots with errors if possible
- Please take the time to include all the information necessary when contacting us so that we can help you in a timely manner.